Property:Support Desk level

A specified Support Desk Level indicates (in a string) the type of end level support that the Service Level guarantees. At ArchiSurance, the following Support Desk Levels are in use:

self-help which in essence means the user needs to solve problems himself, possibly helped by documentation that ArchiSurance provides in print and/or on line
online help desk means there are on-line resources like knowledge bases, electronic manuals, and the possibility to report incidents and problems electronically
5x8 stands for standard support under normal business hours
5x12 indicates extended standard support between 07:00 and 19:00 on weekdays
5x12/2x8 indicates intensive support, with helpdesk available during extended standard times plus support on weekends and holidays from 09:00 to 17:00
7X24 stands for high care support around the clock

UsageConstraint schema

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S

SL.Bronze +

5x8 +

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{
    "type": "PROPERTY_CONSTRAINT_SCHEMA",
    "constraints": {
        "type_constraint": "_txt",
        "allowed_values": [
            "self-help",
            "online help desk",
            "5x8",
            "5x12",
            "5x12/2x8",
            "7X24"
        ]
    }
}

Property:Support Desk level

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