Generic Service Overview
Every organization will have its own Service Landscape. Because of the fact that services are external behaviour (according to ArchiMate), OIAm advises to select names that are recognizable within the organization and link those services to Aggregating Functions. Aggregation Functions (based on Generic Patterns) are given names that are formal and match with the typical names of the Generic Patterns they are derived of. However, to make the service clear, an example of a Service Landscape is given below:
In the table below, a brief explanation of the Services is given, together with a link to the Generic Patterns these Services are related to.
| Generic Service | Description | Generic Pattern |
| User Workspace | Service Category comprising workspace services | |
| Task Processing Workspace | Workspace service for task workers | User Workspace |
| Communication & Information Sharing Workspace | Workspace service for knowledge workers and decision makers | User Workspace |
| Development & Administrative Workspace | Workspace service for task application developers and system administrators | User Workspace |
| Telephony | Workspace service (add-on) for interactive voice communication | Stream Handling |
| Connectivity | Service Category containing all data transfer services | |
| Data Center-LAN | Local data transport service within data center environments | Data Transport |
| Collaboration | Service Category containing different services that support working together in organizations and teams | |
| Computing | Service Category with processing capacity | |
| Data Management | Service Category containing all structured and loosely structured data handling services | |
| Storage & Data Protection | Service Category with different services to preserve and protect data units and images | |
| Deployment & Administration | Service Category with a complete set of facilities to automate IT-service delivery and management | |
| Security | Service Category with a complete set of facilities to automate IT-user, IT-service and data protection |
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This page contains the links to all 18 Generic Services that this OIAm repository positions in the infrastructure landscape. The following tables also show the Generic Patterns that realize the Generic Services.
| Generic Service | Description | Generic Pattern | Sector | Maturity |
| Access Distribution | This service serves to increase the maximum load that an IT resource can handle, and/or to allow access to instances of the resource spread over multiple sites. | Access Distribution | Business Support
|
3 |
| Access Security | This service is used to secure access to back-end resources. | Access Security | Business Support
|
3 |
| Application Hosting | Application Hosting provides functionality to accommodate (business) application services. | Application Hosting | Business Support
|
4 |
| Archive Management | This service provides the ability to create and use archives. | Data Protection & Archive Management | Operations
|
1 |
| Authentication & Authorization | This service can validate an identity claim, and it can validate the permissions required for an action, as part of an Authentication & Authorization process. | Authentication & Authorization | Core
|
3 |
| Content Hosting | This service hosts relatively static content, and makes it available to authorized users in a suitable form. | Content Hosting | Business Support
|
3 |
| Data Management | This service provides its consumers the ability to manage strictly structured data. | Data Management | Core
|
4 |
| Data Protection Management | This service provides the ability to protect data against accidental or wilful corruption. | Data Protection & Archive Management | Operations
|
1 |
| Data Transport | This service transports data between automated systems. | Data Transport | Core
|
4 |
| Data Zone Protection | This service satisfies relevant security requirements while passing data between different Data Transport services. | Data Zone Protection | Core
|
4 |
| Facilities Deployment | This Service can deploy the software part of an IT systems, and/or configurations thereof. | Facilities Deployment | Operations
|
3 |
| Facilities Monitoring | This service allows its users to monitor IT facilities with the aim of guarding operational continuity or security. | Facilities Monitoring | Operations
|
3 |
| File Storage | This service offers clients the ability to store, retrieve and modify data in loosely structured form. | File Storage | Core
|
4 |
| Identity & Permission Management | This service maintains the propagation and consistency of digital identities and digital permissions that are recognized within the organization. | Identity & Permission Management | Operations
|
3 |
| Managed File Transfer | This service provides a means to transport loosely structured data from a source to one or more targets, either ad hoc or structurally. | Managed File Transfer | Business Support
|
2 |
| Message Handling | This service handles transport, storage and delivery of messages between senders and recipients. | Message Handling | Commons
|
4 |
| Raw Storage | This service offers to store, manipulate and read data at the level of "unstructured data". | Raw Storage | Core
|
2 |
| Workspace | This Service delivers a (generic) digital workspace, which acts as a gateway between the digital and physical world. | Workspace | Commons
|
4 |
There are no pending Generic Service proposals.
| Generic Service | Description | Generic Pattern | Sector | Maturity |
| Data Management | This Pattern provides the ability to manage and make use of "strictly structured data", i.e. it controls the organization, querying, and retrieval of sets of organized data. | no link |
Note: the following Generic Service is deprecated:
| Generic Service | Description | Generic Pattern | Sector |
| Backup Management | This service provides the ability to create and manage backups, and to restore (parts of) those backups. | no link |