Infrastructure Service Landscape

Generic Service

Every organization does have its own Service Landscape. Because of the fact that services are external behaviour (according to ArchiMate), OIAm advises to select names that are recognizable within the organization and link those services to Aggregating Functions. Aggregation Functions (based on Generic Patterns) are given names that are formal and match with the typical names of the Generic Patterns they are derived of. However, to make the service clear, an example of a Service Landscape is given below:

In the table below, a brief explanation of the Services is given, together with a link to the Generic Patterns these Services are related to.

Generic Service	Description	Generic Pattern
User Workspace	Service Category comprising workspace services
Production Workspace	Workspace service for task workers (might be integrated with other workspace types)	User Workspace
Personal Workspace	Workspace service for knowledge workers and decision makers (might be integrated with other workspace types)	User Workspace
Printing & Scanning	Workspace service (add-on) that provides means to create printed output and digitalize physical information	User Workspace
Telephony	Workspace service (add-on) for interactive voice communication	Stream Handling
Connectivity	Service Category containing all data transfer services
Data Center Transport	Local data transport service within data center environments	Data Transport
Office Data Transport	Local data transport service within office environments	Data Transport
Site Interconnect	Data transport service that enables traffic between locations	Data Transport
Cloud Interconnect	Data transport service that enables traffic between on-premise locations and Cloud providers	Data Transport
Collaboration	Service Category containing different services that support working together in organizations and teams
E-mail	Service to enable digital message exchange and storage	Message Handling
Teleconference	Service that provides mean to hold virtual meetings	Message Handling
Instant messaging	Service that enables users to communicate directly via interactive messages	Message Handling
Presence	Service that reports user contact status	Facilities Monitoring
Knowledge Management Platform	Service that supports and structures user community repositories (this site is an example of this type of service)	Content Hosting
Computing	Service Category with processing capacity
Generic Application Hosting	Service that provides a runtime environment and other support functions to run and present applications	Application Hosting
Generic Web Hosting	Service that provides the means to run and present webapplications	Content Hosting
Business Rule Processing	Service that provides a runtime environment and other support functions to execute business rules	Application Hosting
Calculation	Service that provides a calculation environment and other support functions to execute model runs	Application Hosting
Data Management	Service Category containing all structured and loosely structured data handling services
Enterprise Service Bus	Service that exchanges, translated and controls messages between applications to establish data transfer between applications	Message Handling
Dabase Management	Service that enables data handling in a structured way, in most cases providing a data store to applications	Data Management
Database File Handling	Service that retains files (loosely structured storage), used by database management services	File Storage
Application File Handling	Service that retains files (loosely structured storage), used by applications	File Storage
End User File Handling	Service that retains files (loosely structured storage), directly accessed by end users	File Storage
Storage & Data Protection	Service Category with different services to preserve and protect data units and images
Central Mass Storage	Service that retains raw data, used to enable different kinds of file storage	Raw Storage
Data Recovery	Service that enables data restoration in case data is lost due to a disaster or incident. Data protection measures can also be a part of a file or storage service itself	Data Protection + Archive Management
Archiving	Service that preserves data and its integrity for a predefined moment in time, for future reference purposes	Data Protection + Archive Management
Platform Recovery	Service that enables platform restoration in case platforms are destroyed or damaged due to a disaster or incident	Raw Storage
Deployment & Administration	Service Category with a complete set of facilities to automate IT-service delivery and management
Platform Deployment	Service that enables automated provisioning of platforms	Facilities Deployment
Application Deployment	Service that enables automated provisioning of applications	Facilities Deployment
Workspace Deployment	Service that enables automated provisioning of (virtual) workspaces	Facilities Deployment
Network Management	Service that automates administration of networking facilities	Facilities Deployment and Facilities Monitoring
Monitoring	Service that automates the inspection, analysis, presentation, reporting of system health status	Facilities Monitoring
Systems Management Platform	Service that all kinds of tooling to automate administration of networking systems	Facilities Deployment and Facilities Monitoring
Security	Service Category with a complete set of facilities to automate IT-user, IT-service and data protection
Authentication & Authorization	Service that takes care of user identity and permission validation	Authentication & Authorization
Identity Management	Service that enables automated handling of digital identities and roles	Identity & Permission Management
Security Monitoring	Service that automates the inspection, analysis, presentation, reporting of system security status and behaviour	Facilities Monitoring
Service Access Control	Service that secures access to applications	Access Security and Access Distribution
Internet proxy	Service that secures outbound connections to Internet resources	Access Security and Data Zone Protection
Data Transport Control	Service that inspects and filters data traffic between networking zones	Data Zone Protection

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Note: the following 3 Service Definitions are proposals:

Function

Description

Service Category

Maturity