Generic Service Overview

Generic Service

Every organization will have its own Service Landscape. Because of the fact that services are external behaviour (according to ArchiMate), OIAm advises to select names that are recognizable within the organization and link those services to Aggregating Functions. Aggregation Functions (based on Generic Patterns) are given names that are formal and match with the typical names of the Generic Patterns they are derived of. However, to make the service clear, an example of a Service Landscape is given below:

In the table below, a brief explanation of the Services is given, together with a link to the Generic Patterns these Services are related to.

Generic Service	Description	Generic Pattern
User Workspace	Service Category comprising workspace services
Production Workspace	Workspace service for task workers (might be integrated with other workspace types)	User Workspace
Personal Workspace	Workspace service for knowledge workers and decision makers (might be integrated with other workspace types)	User Workspace
Printing & Scanning	Workspace service (add-on) that provides means to create printed output and digitalize physical information	User Workspace
Telephony	Workspace service (add-on) for interactive voice communication	Stream Handling
Connectivity	Service Category containing all data transfer services
Data Center Transport	Local data transport service within data center environments	Data Transport
Office Data Transport	Local data transport service within office environments	Data Transport
Site Interconnect	Data transport service that enables traffic between locations	Data Transport
Cloud Interconnect	Data transport service that enables traffic between on-premise locations and Cloud providers	Data Transport
Collaboration	Service Category containing different services that support working together in organizations and teams
E-mail	Service to enable digital message exchange and storage	Message Handling
Teleconference	Service that provides mean to hold virtual meetings	Message Handling
Instant messaging	Service that enables users to communicate directly via interactive messages	Message Handling
Presence	Service that reports user contact status	Facilities Monitoring
Knowledge Management Platform	Service that supports and structures user community repositories (this site is an example of this type of service)	Content Hosting
Computing	Service Category with processing capacity
Generic Application Hosting	Service that provides a runtime environment and other support functions to run and present applications	Application Hosting
Generic Web Hosting	Service that provides the means to run and present webapplications	Content Hosting
Business Rule Processing	Service that provides a runtime environment and other support functions to execute business rules	Application Hosting
Calculation	Service that provides a calculation environment and other support functions to execute model runs	Application Hosting
Data Management	Service Category containing all structured and loosely structured data handling services
Enterprise Service Bus	Service that exchanges, translated and controls messages between applications to establish data transfer between applications	Message Handling
Database Management	Service that enables data handling in a structured way, in most cases providing a data store to applications	Data Management
Database File Handling	Service that retains files (loosely structured storage), used by database management services	File Storage
Application File Handling	Service that retains files (loosely structured storage), used by applications	File Storage
End User File Handling	Service that retains files (loosely structured storage), directly accessed by end users	File Storage
Storage & Data Protection	Service Category with different services to preserve and protect data units and images
Central Mass Storage	Service that retains raw data, used to enable different kinds of file storage	Raw Storage
Data Recovery	Service that enables data restoration in case data is lost due to a disaster or incident. Data protection measures can also be a part of a file or storage service itself	Data Protection + Archive Management
Archiving	Service that preserves data and its integrity for a predefined moment in time, for future reference purposes	Data Protection + Archive Management
Platform Recovery	Service that enables platform restoration in case platforms are destroyed or damaged due to a disaster or incident.	Raw Storage
Deployment & Administration	Service Category with a complete set of facilities to automate IT-service delivery and management
Platform Deployment	Service that enables automatic provisioning of platforms.	Facilities Deployment
Application Deployment	Service that enables automatic provisioning of applications.	Facilities Deployment
Workspace Deployment	Service that enables automatic provisioning of (virtual) workspaces.	Facilities Deployment
Network Management	Service that automates administration of networking facilities.	Facilities Deployment and Facilities Monitoring
Monitoring	Service that automates the inspection, analysis, presentation, reporting of system health status.	Facilities Monitoring
Systems Management Platform	Service that all kinds of tooling to automate administration of networking systems.	Facilities Deployment and Facilities Monitoring
Security	Service Category with a complete set of facilities to automate IT-user, IT-service and data protection

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This page contains the links to all 18 Generic Services that this OIAm repository positions in the infrastructure landscape. The following tables also show the Generic Patterns that realize the Generic Services.

Generic Service	Description	Generic Pattern	Sector	Maturity
Access Distribution	This service serves to increase the maximum load that an IT resource can handle, and/or to allow access to instances of the resource spread over multiple sites.	Access Distribution	Business Support	3
Access Security	This service is used to secure access to back-end resources.	Access Security	Business Support	3
Application Hosting	Application Hosting provides functionality to accommodate (business) application services.	Application Hosting	Business Support	4
Archive Management	This service provides the ability to create and use archives.	Data Protection & Archive Management	Operations	1
Authentication & Authorization	This service can validate an identity claim, and it can validate the permissions required for an action, as part of an Authentication & Authorization process.	Authentication & Authorization	Core	3
Content Hosting	This service hosts relatively static content, and makes it available to authorized users in a suitable form.	Content Hosting	Business Support	3
Data Management	This service provides its consumers the ability to manage strictly structured data.	Data Management	Core	4
Data Protection Management	This service provides the ability to protect data against accidental or wilful corruption.	Data Protection & Archive Management	Operations	1
Data Transport	This service transports data between automated systems.	Data Transport	Core	4
Data Zone Protection	This service satisfies relevant security requirements while passing data between different Data Transport services.	Data Zone Protection	Core	4
Facilities Deployment	This Service can deploy the software part of an IT systems, and/or configurations thereof.	Facilities Deployment	Operations	3
Facilities Monitoring	This service allows its users to monitor IT facilities with the aim of guarding operational continuity or security.	Facilities Monitoring	Operations	3
File Storage	This service offers clients the ability to store, retrieve and modify data in loosely structured form.	File Storage	Core	4
Identity & Permission Management	This service maintains the propagation and consistency of digital identities and digital permissions that are recognized within the organization.	Identity & Permission Management	Operations	3
Managed File Transfer	This service provides a means to transport loosely structured data from a source to one or more targets, either ad hoc or structurally.	Managed File Transfer	Business Support	2
Message Handling	This service handles transport, storage and delivery of messages between senders and recipients.	Message Handling	Commons	4
Raw Storage	This service offers to store, manipulate and read data at the level of "unstructured data".	Raw Storage	Core	2
Workspace	This Service delivers a (generic) digital workspace, which acts as a gateway between the digital and physical world.	Workspace	Commons	4

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There are no pending Generic Service proposals.

Generic Service	Description	Generic Pattern	Sector	Maturity
Data Management	This Pattern provides the ability to manage and make use of "strictly structured data", i.e. it controls the organization, querying, and retrieval of sets of organized data.	no link

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Note: the following Generic Service is deprecated:

Generic Service	Description	Generic Pattern	Sector
Backup Management	This service provides the ability to create and manage backups, and to restore (parts of) those backups.	no link